Frequently Asked Questions (FAQ’S)

To place an order, simply browse our website products, select the items you’d like to purchase, select the Variants Such as Size and Color, then click on add to basket button, select as many items as you like, proceed to checkout. During checkout, you can review your order details and choose your preferred payment and shipping options. Once your order is confirmed, we’ll handle the rest and ensure your items are delivered to you promptly.

We accept a variety of payment methods including credit/debit cards, PayPal, and bank transfers. Rest assured, all transactions are securely processed to safeguard your financial information. Choose the payment option that suits you best during checkout for a seamless shopping experience.

At the moment, we currently offer shipping exclusively within the USA. However, we’re excited to announce that we’re working towards expanding our shipping services to include select international destinations in the near future. Stay tuned for updates on our website as we strive to make our products available to customers worldwide. Thank you for your patience and understanding!

Our shipping options include standard and expedited delivery within the USA. Delivery times vary depending on the shipping method selected and the destination. Typically, standard shipping takes 3-14 business days, while expedited shipping delivers within 3-7 business days for most locations.

Tracking your order is easy! Simply visit our ‘Track Order’ page on our website. There, you can enter your order number and email address to get real-time updates on the status of your shipment. If you have any questions or need further assistance, our customer service team is always here to help.

We currently do not offer gift wrapping or special packaging services. However, we ensure that our products are securely packaged to prevent any damage during transit. If you have any specific packaging requests, feel free to add a note during checkout process or reach out to our customer service team, and we’ll do our best to accommodate your needs.

Once an order has been placed, you have the option to cancel it before the shipping process begins. However, please note that once the order is in the shipping phase, modifications are not possible. We recommend reviewing your order carefully before finalizing it to ensure accuracy. If you need further assistance, please contact our customer support team for assistance.

Yes, we frequently offer discounts and promotions on select items. Be sure to check our website regularly or sign up for our newsletter to stay updated on our latest deals and special offers. Don’t miss out on the chance to save on your favorite products!

If an item you desire is out of stock, you can contact our customer service team for notifications to receive an email alert when it becomes available again. Alternatively, you may explore similar products or contact our customer service team for assistance in finding suitable alternatives. We appreciate your patience and understanding as we work to restock popular items.

Our clothing sizes are based on Asian sizing standards. We recommend referring to our size guide for accurate measurements. Please note that Asian sizes typically run smaller than US sizes, so we suggest choosing a larger size than usual to ensure the best fit.

Yes, the colors of the products displayed on our website are as accurate as possible. However, please note that the appearance of colors may vary slightly depending on your monitor settings and lighting conditions. We strive to provide accurate representations of our products through high-quality images and detailed descriptions to help you make informed purchasing decisions. If you have any specific questions about colors or need further assistance, feel free to contact our customer support team for clarification.

You can contact our customer service team by emailing ”help@agnivido.com”, or reaching out via live chat on our website during business hours. Our dedicated representatives are available to assist you with any questions or concerns you may have regarding your orders, products, or general inquiries. We aim to provide prompt and helpful assistance to ensure your shopping experience with us is smooth and enjoyable.

If your package is lost or damaged during shipping, please contact our customer service team immediately with your order details and a description of the issue. We will work swiftly to resolve the situation by either initiating a replacement shipment or issuing a refund, depending on the circumstances. Your satisfaction is our priority, and we’re here to assist you every step of the way.

No, all taxes are included in the prices listed on our website. There are no additional fees or hidden costs associated with your purchase. What you see is what you pay. We strive to provide transparent pricing to ensure a seamless shopping experience for our customers.